Statement of Purpose

As a CQC registered provider, we believe that anything is possible when individuals have real choice and control. Here at Solo Support Services, we strive to provide a true alternative to a traditional domiciliary care agency that enables our clients to have maximum choice and control. 

By understanding the needs of our clients, being flexible and adaptable to meet the needs of our clients, and following best practice and national standards, we are able to deliver person-centred care that keeps our clients at the heart of everything we do.

We support individuals of any age who wish to live in their own home. We ensure that all of our clients are treated as individuals, are supported to make their own decisions about their care, and that their staff are trained to the highest of standards to enable them to deliver the best standard of care.

Business Ethos and Experience

Our core company value is that the client has the knowledge and expertise to best decide their care and support needs. We therefore maintain a person-centred approach at all times, supporting the client to achieve a Third-Party arrangement, or for them to employ their own care staff under our Support Plus or Direct Payments Support Service.

We are proud to have established positive working relationships with over 30 CCGs throughout England as well as numerous Local Authorities, working within the National Framework for NHS Continuing Health Care. We do not actively market our business, preferring to develop and strengthen business relationships and we receive the majority of our new referrals through word of mouth recommendations from our clients as well as professional contacts.

Solo Support Services Staff

The Solo Support Services Head Office team have a formidable depth of knowledge in Health and Social Care, Customer Service as well as Employment Law and Employee Relations and, most crucially, all are passionate about our Company values and ethos.

The Third-Party team have dedicated leads in Medication, Infection Control, Dignity, Mental Capacity Act, Health and Safety and Safeguarding to mirror the CQC Key Lines of Enquiry (KLoE). Each individual lead receives regular further training in their area of expertise and to further develop the Company knowledge and procedure within each specific subject.

Package Management

To ensure a truly personalised approach, each package has a dedicated Client Relations Manager (CRM) who is a single point of contact for the client. The CRM works closely with the client, the family or representative and the relevant funding body to achieve the desired outcomes in line with current employment and CQC legislation. Examples of this include, but are not limited to:

  • The recruitment and induction of suitable staff, ensuring CQC and employment law regulations on employment are adhered to;
  • Enhanced DBS checks, renewed three yearly;
  • Establishing and arranging mandatory training for employees to best suit the client’s individual needs;
  • Contract of Employment and bespoke Job Description;
  • The introduction of personalised care plans and risk assessments;
  • Other client specific Health and Safety documentation for staff to ensure the safety of all parties.
  • A dedicated client deposit account for financial clarity;
  • Access to our accounting software to enable on-line monitoring of budget income and expenditure and full audit facility
  • Employee Handbooks;
  • Employers Liability Insurance;
  • Adherence to the Health and Social Care Act 2008.

Further to the above, we also offer the following services, experience and knowledge to ensure best practice to both client and employees:

  • Packages are reviewed in full three months after inception and then annually;
  • Financial audits are completed at three months and annually in line with the agreed Support Plan;
  • Clinical governance supported with bespoke training with competency sign off, reviewed annually;
  • Health and Safety is given full scrutiny at the three-month review and then annually
  • Compliance to NHS IG Toolkit, Level 2;
  • Facilitating joint budgets between health and social funds.

Personal Health Budget Quality Framework

On 24th February 2023, NHS England published their Personal Health Budget (PHB) Quality Framework. The Quality Framework supports Integrated Care Boards (ICBs) to create the conditions to meet PHB performance expectations in line with the NHS’ Long-Term Plan.

The NHS Long-Term Plan was created to make the NHS fit for the future and has three broad aims:

  • Ensuring that everyone gets the best start in life.
  • Delivering world-class health care for major health issues.
  • Supporting people to age well.
  • To achieve this, the NHS is committed to giving people more choice and control over their health and the care they receive – a key part of this being PHBs, of which there is a national commitment to deliver on the expectation for 200,000 people to be in receipt of a PHB by 2023/24.

    The Quality Framework aims to achieve several goals including:

  • Delivering high-quality care,
  • Improving the experience of PHB holders,
  • Realising the life-changing outcomes that PHBs can have.
  • PHBs can be managed in three ways: via a Notional Budget, where money is held by the NHS and services are commissioned by the NHS; a Third-Party Budget, where an independent organisation manages the PHB and is responsible for ensuring the right care is in place for the PHB holder; and a Direct Payment Budget, where a PHB holder receives payments to allow them to purchase services. We can assist with both the Third Party and Direct Payment budgets here at Solo Support Services.

    Here at Solo Support Services, we pride ourselves on being a person-centred, ethical and professional domiciliary care company. We provide a range of services that put our clients at the heart of what we do, with each package of care bespoke to each client’s preferences to ensure their experience of holding a PHB remains as positive as possible. We support clients with a Third-Party Budget or a Direct Payment Budget to achieve high quality, personalised care to meet their individual needs.

    Clients have either a dedicated Client Relations Manager or Service Administrator, depending on which service stream they choose. Our Client Relations Managers and Service Administrators provide our clients with personalised support and act as their point of contact for all issues relating to their care and support.

    Finally, we take pride in helping our clients and realising the life-changing outcomes that PHBs can have in providing a better quality of life. You can read more about how we have helped our clients on our stories page.

    For further help and advice please call or email and we will be happy to discuss your needs and how we can best support you.

    A Price Guide is available on request

    Call: 0345 241 5565